Coming Soon – New Online Customer Portal

Please note the following important changes that are being made to the way online payments are made.

On August 28, 2018, we will introduce a new customer portal as a new option for making payments. After this date, we request that you create an account by visiting www.edpwater.com and following the instructions below. Make individual or automatic payments online for a $1.00 fee, when paying by eCheck from a bank account or for a 3% fee when paying by credit or debit card. If you have made electronic payments in the past the previous website will now redirect you to the new payment portal.

How to create an account:

  1. Go to www.edpwater.com
  2. Click on Pay Your Bill > Select your water District’s name
  3. Click on PAY ONLINE NOW
  4. Click on Sign up now
  5. Follow online instructions beginning with your security code from your most recent water bill

We hope you enjoy the new features which will include:

  • Viewing real-time balance & transaction history
  • Viewing current and past billing statements
  • Viewing your water use history
  • Updating your mailing address
  • Signing up for ebilling

Changes to Our Auto-Pay Program

We will be moving our auto-pay program over to the Online Customer Portal beginning August 28, 2018. This change should not disrupt auto-payments set up through our original payment program and no action should be required. After August 28, 2018, we encourage you to sign on to the new customer portal and confirm/update your account information.

Thank you for your attention to this matter and we hope these changes will improve your satisfaction with services provided by your water district.

For more information or assistance with registration, call Pecan Grove Customer Service at 281-238-5000.
Monday – Friday, 8:00 am to 4:00 pm CST.
Visit www.edpwater.com for more information.

Are you planning to install a swimming pool?

If you plan to construct or install a swimming pool or in-ground spa within the District’s boundaries, you must notify the District’s operator, EDP, in writing prior to commencing construction of the pool. This may be completed by emailing www.pecangrovemud.com/contact with your account number in the subject line. After the notification is received, a representative from the District’s operator will contact you to schedule the necessary inspection and answer any questions related to the District’s requirements for pool installations.

The District’s operator will ensure that all drains and backwash from the swimming pool or spa are installed and connected to the District’s sanitary sewer and that the proper backflow prevention devices required by the District are installed. After the drains have been installed, you must notify the District’s operator, who will make an inspection of all swimming pool drains to verify that the proper connection is made, before service is authorized for said swimming pool. The current inspection fee charged to the person installing the swimming pool is $75 and billed on the water bill.

Lawsuit to Recover Damages Related to Flooding During Hurricane Harvey

After repeated failed negotiation and mediation attempts to reach settlement with Jones & Carter, the former District engineers, on Thursday June 21, the District filed a lawsuit in Fort Bend County Courts to recover damages related to flooding during Hurricane Harvey. On Wednesday, June 20, the District received notice that a group of homeowners also filed suit against Jones & Carter. You may find copies of the lawsuit petitions online at the Fort Bend County District Clerk website.

What You Should Know About Hurricanes

From Ready.gov

Pecan Grove Park Restrooms and Pavilion

Update: The Pecan Grove Park Restrooms and Pavilion will be closed until June 10th.

Should you have any questions or concerns, please call PGMUD Parks Manager at (832) 818-5600. We apologize for any inconvenience.

Pecan Grove Park Restrooms

Pecan Grove Park, located at Pitts Road, bathrooms will be closed for the week of May 29th due to new flooring being installed. Should you have any questions or concerns, please call PGMUD Parks Manager at (832) 818-5600. We apologize for any inconvenience.

Board News

Fond Farewell to Chad Howard

It is with great sadness and gratitude that we say goodbye to PGMUD President Chad Howard and his family. Chad served on the Board from May 2012 to May 2018. He has sold his home in the District and is building a home in Needville. The Board will miss his service and leadership for the community.

New Director Appointed

The Board has appointed long time Pecan Grove resident Jean Gobar to fill the unexpired term of Chad Howard. Jean recently retired from service with the Fort Bend County Sheriff’s office. While Jean served as Deputy, she was the security coordinator for Pecan Grove’s contract with the Sheriff’s office, so she knows our District well. She has attended many District meetings over the years. Although Chad’s role with the Board will be hard to fill, we look forward to the contributions that Jean will make to the district.

Election Results

Over 600 voters participated in the Pecan Grove MUD election during early voting and on Saturday May 5th. Fort Bend Elections Administrator certified the results on May 8th which re-elected Ryan Yokubaitis and Buddy Kluppel to the Board:

Ryan Yokubaitis – 490
Buddy Kluppel – 394
John Minchew – 218
Elizabeth Waltz – 124
Todd Johnson – 35
Total: 1,261

New Board Officers

The Board has re-organized. The new officers are:

Ryan Yokubaitis, President
Steve Crow, Vice President
G.E. “Buddy” Kluppel, Secretary
Jean Gobar, Assistant Secretary
Charles “Chuck” Bertrand, Assistant Vice President

Water Quality Report

Thank you for being patient with us as we have been working to determine a cause for the blue colored water. Our job is to make sure your drinking water remains safe. To recap; we started getting reports from customers about a blue color in the water on Monday April 2nd. We collected samples of the blue water to determine what was causing the color and to confirm that the water continues to meet State and Federal standards. As a precaution, the Board of Directors authorized turning off the water supply from the PGMUD surface water plant and to only use water from our ground water wells. We did this because we knew that the water from the District’s water wells is much less likely to contribute to causing the water to have a blue color. The water system was then flushed to remove water with the blue color.

While all of this was happening we were also taking extra samples from the drinking water system, from the surface water plant and from Oyster Creek. An accredited third party laboratory was engaged to collect samples and perform testing to confirm that the water continued to be safe to drink. The accredited laboratory performed numerous tests to confirm that the water was safe to drink and to look for a cause of the blue color. The most important fact is that the water remained safe to drink throughout this time. Below is a table summarizing the drinking water test results. We have also included the laboratory reports and some links related to the drinking water standards.

As a result of the testing, we found that the water coming from Oyster Creek to be treated by our surface water treatment plant had a higher than normal level of aluminum. Higher levels of Aluminum are known to have caused blue color in other water systems. We believe that the blue color in the water was caused by the Aluminum coming from Oyster Creek. The Pecan Grove Surface Water Plant is designed to remove Aluminum. The plant did just that, it removed sufficient Aluminum to a level below the public drinking water standard.

During this time Pecan Grove MUD and its consultants engaged the assistance of other drinking water system experts including the other utilities that provide drinking water that use the Brazos River/Oyster Creek as the water source for their surface water. As you might know, the District and other drinking water suppliers in Fort Bend County have been required to convert from the use of ground water to a percentage of surface water. Our surface water supplies come from the Brazos River via Oyster Creek. These systems include the City of Sugar Land, Missouri City, and Fort Bend Co. WC&ID #2 (the City of Stafford). The water source for FB Co. WC&ID #2 and the City of Sugar Land surface water plants is Oyster Creek; the same water source as PGMUD. Because of the efforts to investigate this issue, these system were given advance notice of the elevated level of Aluminum coming down Oyster Creek. Both of these systems have now confirmed that the level of Aluminum in Oyster Creek is elevated.

In addition to the higher level of Aluminum there was also a higher than normal level of Iron in the water. Our testing shows that the Iron was removed from the water at the surface water plant, and we don’t believe that the higher level of Iron contributed to the blue color in the water. Although our surface water plant remains offline during all this testing, recent process testing at the PGMUD Surface Water Plant shows that the higher levels of Aluminum and Iron have returned to the previous normal levels. We have started preparations to put the Pecan Grove surface water plant back online, and will be conducted a phased startup over the coming days. Pecan Grove MUD is fortunate to have sufficient supply of water from our ground water wells to operate our system and supply our customers.

Again we would like to thank you for your patience. This type of testing and investigation takes time. We apologize for any inconvenience this may have caused and we encourage you to call or email us if you have questions. The Board will be addressing this at the next regularly scheduled Board meeting, and they welcome you to attend.

Please note that the table of sample results below are not considered by the State or Federal regulatory agencies to be official drinking water system water quality testing. This testing is considered to be “Process Control” testing. The District tests its water according to the state and federal drinking water standards. The frequency of testing can be found on the annual Consumer Confidence Report “CCR”. These are official tests required by the Texas Commission on Environmental Quality.

Drinking Water Testing
2719 Falling Forest-Blowoff
Sampled: April 3, 2018
Lab Test Results (PDF)

If the column for the drinking water standard does not have a number in it, this means this particular test does not have a limit for drinking water.

 

Levee Table Top Exercise

Members of EDP and Odyssey Engineering Group participated in the Levee Table Top Exercise hosted by Fort Bend County Office of Emergency Management. The exercise was used as an opportunity to discuss the events that led up to Hurricane Harvey and learn from the efforts of those on a County-wide level. Fort Bend County and those in attendance walked through potential scenarios related to heavy rain events and high water levels in the Brazos River. EDP and Odyssey will take the ideas discussed and incorporate them into the Emergency Action Plan for Pecan Grove MUD.

Thursday Update: Water Quality Issues

We continue to investigate the source of the blue tinted water in our system. We have confirmed that Oyster Creek is the source of the water quality issues. The District has switched from surface water to ground water and has flushing to clear the waterlines.

The District performed water quality testing and the results have confirmed the drinking water in Pecan Grove meets state and local drinking water standards. We will continue to keep you posted as new information comes available. The customer service number is (281) 238-5000. Please don’t hesitate to call with questions.

Monday Update: Water Quality Issues

We have received reports from customers about blue water in our system and are aware of the issue. To address this we are flushing the system to remove any water with blue color. If you are experiencing any water quality issues, blue water or otherwise, please contact our office and we will be happy to check at your home. We are conducting extra water quality testing, and all drinking water testing completed has confirmed your water is safe. The customer service number is (281) 238-5000. Please don’t hesitate to call.

Engineering Updates

Drainage Improvements on F.M. 359

The District is building sluice gates at key locations within the drainage system for Farm-to-Market Road 359 (FM 359). The Contractor, Black Castle, is making progress having constructed the necessary junction boxes on the existing drainage system. The Contractor has installed the sluice gate located at the northern end of the drainage system, between the intersections of FM 359/Mason Road and FM 359 and Plantation Drive and is nearing completion of the sluice gate in the southern end of the drainage system, located south of the Campanile at Jones Creek apartments. The Contractor is expected to be completed in Spring 2018.

Construction Update for Levee Extension around Plantation 4 & 5 Detention Basin

Levee Extension (PDF)

On March 5, 2018 the Notice to Proceed was issued to R&T Ellis Excavators on the extension of the levee around the Plantation 4 & 5 Detention Basin. When completed, the project will place the existing detention basin inside the boundaries of the levee providing the same level of flood protection as the rest of Pecan Grove. The Contractor will build the new levee on the north and the east boundaries of the basin without impacting the existing levee. The contract time on the project is forty-five (45) days pending any inclement weather, therefore the project is expected to be completed well before the official start to hurricane season.

The contractor’s anticipated working time on this project is from sun-up to sun-down, Monday through Saturday. No work on Sundays.

Flap Gates on South Pump Station

The District is replacing the existing flap gates located on the west side of FM 359 at the South Pump Station. The original flap gates have reached their anticipated life span. The new flap gates will be constructed of stainless steel to provide long lasting service and protection to the residents of Pecan Grove.

Pecan Grove Park Playground

The Pecan Grove Park playground will be closed Wednesday and Thursday, while additional new playground equipment is being installed.

Water Bill Payment

Attention Customers,

It has come to our attention that payments to PGMUD are being processed through Doxo.com. Doxo.com is not an authorized payment center/website for PGMUD. Should a community, or resident, decide to submit payment via this web address that will not constitute payment to PGMUD for services rendered. Further, it could cause a delinquency in your payment processing which could result in a suspension of services. Please go to pecangrove.firstbilling.com to pay your water bill.

Water Bills for January

Dear Residents,

January water bills were mailed out late this month. To request an emailed copy, please contact EDP customer service at (281) 238-5000 with questions or concerns. We have extended the due date until February 2nd. As a reminder, the district office is located at 2035 FM 359, Suite K. Our customer service team is happy to take your payment and assist with any questions. Again, we apologize for any inconvenience.

Pecan Grove Park at Pitts Road

The MUD will be installing new playground equipment during the week of Dec 11-18. During this time the playground area will be closed for construction.

Message from the Board of Directors

The Board of Directors of Pecan Grove Municipal Utility District (the “District”) began negotiating a proposed settlement with Jones & Carter related to flooding in Plantation, Sections 4 and 5 on September 8, 2017. As of November 8, 2017, Jones & Carter has not yet accepted the District’s terms and conditions which the Board feels best protect and compensate the District.

We have received calls from homeowners reporting that you have not yet received letters from Jones & Carter. At the October 24, 2017 meeting, Bob Aylward of Jones & Carter announced Jones & Carter would be providing a letter outlining a compensation/reimbursement program to homeowners damaged by flooding in Plantation, Sections 4 and 5. The Board specifically requested that Jones & Carter address individual losses incurred by homeowners, but has no control over the distribution of these letters. Jones & Carter’s offer to compensate individual homeowners is unrelated to the District’s settlement of claims against Jones & Carter; however, the Board will continue to request that Jones & Carter develop a compensation program for affected homeowners.

Drainage Evaluation

Please follow the link to view the report prepared by LJA Engineering, who was hired by the District as an expert to evaluate drainage in Plantation, Sections 4 and 5 and provide recommendations to reduce the potential impact of future flooding. The District is holding a special meeting on Wednesday, October 4, 2017 at 6:00 p.m. in the ballroom at the Pecan Grove Plantation Country Club and LJA will be present to make a presentation of their findings.

Drainage Evaluation (PDF)

Notice of Public Hearing on Tax Rate

Notice of Public Hearing on Tax Rate (PDF)

The Pecan Grove Municipal Utility District will hold a public hearing on a proposed tax rate for the tax year 2017 on Tuesday, September 26, 2017 at 5:30 p.m. at the Pecan Grove Country Club located at Highway 359 at Plantation Drive, Richmond, TX 77406. Your individual taxes may increase or decrease, depending on the change in the taxable value of your property in relation to the change in taxable value on all other property and the tax rate that is adopted.

Board Meeting on Harvey’s Impact and Aftermath in Pecan Grove

Due to Hurricane Harvey, the Pecan Grove MUD Board moved its regular meeting from the last Tuesday of August to Friday September 8, 2017, at the Pecan Grove Baptist Church. The meeting focused on the flooding that occurred in Pecan Grove MUD as the result of the unprecedented 44+” of rain that fell in a 72 hour timeframe and the remedial measures taken by the District during Hurricane Harvey. These rainfall totals surpassed all previous records for the contiguous United States. The Board is asking its consultants and other experts to help determine whether the MUD’s facilities operated as anticipated and if other improvements should be made to improve the capabilities of the facilities.

The Board opened the meeting to receive public comments and Bob Jones, founder of the District’s engineering consultant firm, Jones & Carter, Inc, presented Jones & Carter Inc.’s preliminary observations and opinions regarding the flooding and the District’s facilities. Mr. Jones discussed how the 3 new detention ponds worked as intended for the first 2 ½ days by providing out of District storage space for the flood water to gravity flow to the outside of the levee through culverts that pass under the levee. Based on preliminary data from Jones & Carter, it appears the Plantation Sections 4 and 5 detention pond (“Pond 4/5”) would have continued to function as anticipated if not for the over flow of flood water from either or both Bullhead Bayou and Oyster Creek. The Board and Mr. Jones answered questions and received comments from the public for a couple of hours.

During Hurricane Harvey on late Sunday night August 27, your MUD operating company, EDP, began measures to obtain special inflatable plugs to stop the flow of flood water into Pond 4/5 from Bullhead Bayou and/or Oyster Creek. These plugs had to be located, installed and inflated into three pipes in the Pond 4/ 5 detention pond. Installation of these plugs could only be accomplished by certified divers. Despite valiant efforts and many calls to Fort Bend County OEM and the City of Richmond Fire Department Emergency Dive Team, locating available certified divers took until Tuesday. Much of the Greater Houston Area had impassable roads and it took time to gather the plugs, and for the dive team to make their way to Pecan Grove. The first two plugs were installed that afternoon, with the smallest of the 3 pipes being installed by Wednesday morning. EDP reported these efforts stopped the over flow waters from Bullhead Bayou and Oyster Creek from entering the District.

Unfortunately, there appear to be about 40 to 50 houses that had some level of flood waters in them. Not all of these houses are in the area near the intersection of Plantation and Bittersweet Drives. We are preparing maps showing the locations of any home that took on flood water, including amounts, to help us investigate where flooding occurred. If your home had flood water and you have not previously reported it, please go to our website www.pecangrovemud.com or call EDP at 281-238-5000.

The Board met in executive session after the public comments portion of the abbreviated meeting on Friday, September 8, and, after reconvening in open session, voted to look for outside, third party expert advice. The Board decided to interview several engineering firms to determine their qualifications to assist the Board in investigating the causes of the flooding, the performance of the District’s drainage system, and possible improvements to same, if warranted. Because these engineering firms may act as experts for the District in any potential or threatened litigation, the Board will conduct the interviews with their attorney present in executive session. No action can be taken in executive session; all votes to hire an expert consultant will take place in open session.

The Board expects its information gathering efforts to take a little bit of time. It is important to get accurate information and do careful study. We are only at the beginning of the fact gathering stage. This is a priority for the Board and we will get answers and solutions as quickly as we can.

Also at the Friday September 8 abbreviated meeting, there were questions about the pickup of debris removed from flooded houses. Director Ryan Yokubaitis is the Board’s garbage liaison and he has been working with WCA, our garbage contractor, for special debris removal. The MUD contracted before the storm with Fort Bend County for debris removal, but the County has been unable to schedule its contractor to pick up in our area. Therefore, Director Yokubaitis worked with WCA for this heavy debris removal. After some failed efforts of WCA to procure the special trucks, WCA managed to pick up some storm debris in Pecan Grove and committed to us they would continue pick up daily until all debris already placed outside was collected.

The Board will post updates as additional information is gathered.

Brazos River Update – September 1st at 6:30am

Good Morning neighbors.

We have the best news yet – according to the latest updated graphs from the National Weather Service (NWS), the Brazos River appears to have crested at the Richmond gauge at a high of 55.19! This is a still new record, up from last year’s record level of 54.7′. We know projections can still change and we aren’t completely out of the woods until the river level goes way down. But at the new lower projected peak level, our levee system will be able to handle this level.

Our operators have been out and inspected our plugs and pumping and everything appears to be stable. There is no evidence of additional infiltration.

As the water is pumped out, now that the Brazos River appears to have crested, our lake, channel and street ponding levels will return to near normal more quickly.

Thank you to our board members, consultants and operators for their commitment to our safety through this challenging event.

Please continue to check fbcoem.org for the latest official Fort Bend County updates.

Hurricane Harvey Update

As of noon today, Harvey has been upgraded to a Category 1 Hurricane with maximum sustained winds of 85 MPH. As shown on the forecast, Harvey will continue to move in a northwesterly direction making landfall early Saturday morning. Harvey will continue to strengthen and is predicted to hit landfill as a Category 3 Hurricane with maximum sustained winds of 125 MPH.

The models continue to show significant rainfall projected for the Texas Coast and this has remained unchanged for the past 24 hours. Harvey could bring widespread rainfall of 10 to 15 inches with isolated peaks of 20 to 30 inches throughout the storm’s impacted areas. The actual rainfall totals will depend on how quickly the storm moves across the area.

EDP has enacted our Emergency Preparedness Plan. Your facilities have been checked and generator operations have been confirmed. Operators will be out working during the event with others on-call as needed.

EDP also has on-call staff available for our customer service office if the need arises to man the phones. To contact EDP, please call (281) 238-5000.