Updated Taxes and Water Rate Dashboard

In an effort to clarify some of the tax and water rate details in anticipation of the upcoming bond authorization election, the PGMUD Board has coordinated with EVO to update our comparison dashboard. You can find the link to the Area Tax and Water Rates page under the “Water and Tax Info” drop-down menu, or you can view it directly here. The updated comparison shows Pecan Grove taxes and water rate for its residents compared to what neighboring and similar-sized district’s residents pay.

For more questions about the current rates and the goals of the upcoming bond authorization election, please contact us via the Contact page on the website, utilizing the “Bond Elections Questions” contact type.

New Online Customer Portal is now LIVE!

In 2018, we introduced a new online customer portal for making water bill payments. Customers can create an account by visiting www.edpwater.com and following the instructions below. Make individual or automatic payments online for a $1.00 fee, when paying by eCheck from a bank account or a 3% fee when paying by credit or debit card.

How to create an account:

  1. Go to www.edpwater.com
  2. Click on Pay Your Bill, select your water District’s name
  3. Click on PAY ONLINE NOW
  4. Click on Sign up now
  5. Follow online instructions beginning with your security code from your most recent water bill.

We hope you enjoy the new features which include:

  • Viewing real-time balance & transaction history
  • Viewing current and past billing statements
  • Viewing your water use history
  • Updating your mailing address
  • Signing up for eBilling

Changes to Our Auto-Pay Program

The auto-pay program has been moved to the Online Customer Portal. This change will not disrupt autopayments set up through our original payment program and no action is required. However, we encourage you to sign on to the new customer portal and confirm/update your account information.

For more information or assistance with registration, call EDP at
832-467-1599
Monday – Friday, 8:00 am to 5:00 pm CST.
Visit www.edpwater.com for more information.

Coming Soon – New Online Customer Portal

Please note the following important changes that are being made to the way online payments are made.

On August 28, 2018, we will introduce a new customer portal as a new option for making payments. After this date, we request that you create an account by visiting www.edpwater.com and following the instructions below. Make individual or automatic payments online for a $1.00 fee, when paying by eCheck from a bank account or for a 3% fee when paying by credit or debit card. If you have made electronic payments in the past the previous website will now redirect you to the new payment portal.

How to create an account:

  1. Go to www.edpwater.com
  2. Click on Pay Your Bill > Select your water District’s name
  3. Click on PAY ONLINE NOW
  4. Click on Sign up now
  5. Follow online instructions beginning with your security code from your most recent water bill

We hope you enjoy the new features which will include:

  • Viewing real-time balance & transaction history
  • Viewing current and past billing statements
  • Viewing your water use history
  • Updating your mailing address
  • Signing up for ebilling

Changes to Our Auto-Pay Program

We will be moving our auto-pay program over to the Online Customer Portal beginning August 28, 2018. This change should not disrupt auto-payments set up through our original payment program and no action should be required. After August 28, 2018, we encourage you to sign on to the new customer portal and confirm/update your account information.

Thank you for your attention to this matter and we hope these changes will improve your satisfaction with services provided by your water district.

For more information or assistance with registration, call Pecan Grove Customer Service at 281-238-5000.
Monday – Friday, 8:00 am to 4:00 pm CST.
Visit www.edpwater.com for more information.

Are you planning to install a swimming pool?

If you plan to construct or install a swimming pool or in-ground spa within the District’s boundaries, you must notify the District’s operator, EDP, in writing prior to commencing construction of the pool. This may be completed by emailing www.pecangrovemud.com/contact with your account number in the subject line. After the notification is received, a representative from the District’s operator will contact you to schedule the necessary inspection and answer any questions related to the District’s requirements for pool installations.

The District’s operator will ensure that all drains and backwash from the swimming pool or spa are installed and connected to the District’s sanitary sewer and that the proper backflow prevention devices required by the District are installed. After the drains have been installed, you must notify the District’s operator, who will make an inspection of all swimming pool drains to verify that the proper connection is made, before service is authorized for said swimming pool. The current inspection fee charged to the person installing the swimming pool is $75 and billed on the water bill.

Water Quality Report

Thank you for being patient with us as we have been working to determine a cause for the blue colored water. Our job is to make sure your drinking water remains safe. To recap; we started getting reports from customers about a blue color in the water on Monday April 2nd. We collected samples of the blue water to determine what was causing the color and to confirm that the water continues to meet State and Federal standards. As a precaution, the Board of Directors authorized turning off the water supply from the PGMUD surface water plant and to only use water from our ground water wells. We did this because we knew that the water from the District’s water wells is much less likely to contribute to causing the water to have a blue color. The water system was then flushed to remove water with the blue color.

While all of this was happening we were also taking extra samples from the drinking water system, from the surface water plant and from Oyster Creek. An accredited third party laboratory was engaged to collect samples and perform testing to confirm that the water continued to be safe to drink. The accredited laboratory performed numerous tests to confirm that the water was safe to drink and to look for a cause of the blue color. The most important fact is that the water remained safe to drink throughout this time. Below is a table summarizing the drinking water test results. We have also included the laboratory reports and some links related to the drinking water standards.

As a result of the testing, we found that the water coming from Oyster Creek to be treated by our surface water treatment plant had a higher than normal level of aluminum. Higher levels of Aluminum are known to have caused blue color in other water systems. We believe that the blue color in the water was caused by the Aluminum coming from Oyster Creek. The Pecan Grove Surface Water Plant is designed to remove Aluminum. The plant did just that, it removed sufficient Aluminum to a level below the public drinking water standard.

During this time Pecan Grove MUD and its consultants engaged the assistance of other drinking water system experts including the other utilities that provide drinking water that use the Brazos River/Oyster Creek as the water source for their surface water. As you might know, the District and other drinking water suppliers in Fort Bend County have been required to convert from the use of ground water to a percentage of surface water. Our surface water supplies come from the Brazos River via Oyster Creek. These systems include the City of Sugar Land, Missouri City, and Fort Bend Co. WC&ID #2 (the City of Stafford). The water source for FB Co. WC&ID #2 and the City of Sugar Land surface water plants is Oyster Creek; the same water source as PGMUD. Because of the efforts to investigate this issue, these system were given advance notice of the elevated level of Aluminum coming down Oyster Creek. Both of these systems have now confirmed that the level of Aluminum in Oyster Creek is elevated.

In addition to the higher level of Aluminum there was also a higher than normal level of Iron in the water. Our testing shows that the Iron was removed from the water at the surface water plant, and we don’t believe that the higher level of Iron contributed to the blue color in the water. Although our surface water plant remains offline during all this testing, recent process testing at the PGMUD Surface Water Plant shows that the higher levels of Aluminum and Iron have returned to the previous normal levels. We have started preparations to put the Pecan Grove surface water plant back online, and will be conducted a phased startup over the coming days. Pecan Grove MUD is fortunate to have sufficient supply of water from our ground water wells to operate our system and supply our customers.

Again we would like to thank you for your patience. This type of testing and investigation takes time. We apologize for any inconvenience this may have caused and we encourage you to call or email us if you have questions. The Board will be addressing this at the next regularly scheduled Board meeting, and they welcome you to attend.

Please note that the table of sample results below are not considered by the State or Federal regulatory agencies to be official drinking water system water quality testing. This testing is considered to be “Process Control” testing. The District tests its water according to the state and federal drinking water standards. The frequency of testing can be found on the annual Consumer Confidence Report “CCR”. These are official tests required by the Texas Commission on Environmental Quality.

Drinking Water Testing
2719 Falling Forest-Blowoff
Sampled: April 3, 2018
Lab Test Results (PDF)

If the column for the drinking water standard does not have a number in it, this means this particular test does not have a limit for drinking water.

 

Thursday Update: Water Quality Issues

We continue to investigate the source of the blue tinted water in our system. We have confirmed that Oyster Creek is the source of the water quality issues. The District has switched from surface water to ground water and has flushing to clear the waterlines.

The District performed water quality testing and the results have confirmed the drinking water in Pecan Grove meets state and local drinking water standards. We will continue to keep you posted as new information comes available. The customer service number is (281) 238-5000. Please don’t hesitate to call with questions.

Monday Update: Water Quality Issues

We have received reports from customers about blue water in our system and are aware of the issue. To address this we are flushing the system to remove any water with blue color. If you are experiencing any water quality issues, blue water or otherwise, please contact our office and we will be happy to check at your home. We are conducting extra water quality testing, and all drinking water testing completed has confirmed your water is safe. The customer service number is (281) 238-5000. Please don’t hesitate to call.

Water Bill Payment

Attention Customers,

It has come to our attention that payments to PGMUD are being processed through Doxo.com. Doxo.com is not an authorized payment center/website for PGMUD. Should a community, or resident, decide to submit payment via this web address that will not constitute payment to PGMUD for services rendered. Further, it could cause a delinquency in your payment processing which could result in a suspension of services. Please go to pecangrove.firstbilling.com to pay your water bill.

Water Bills for January

Dear Residents,

January water bills were mailed out late this month. To request an emailed copy, please contact EDP customer service at (281) 238-5000 with questions or concerns. We have extended the due date until February 2nd. As a reminder, the district office is located at 2035 FM 359, Suite K. Our customer service team is happy to take your payment and assist with any questions. Again, we apologize for any inconvenience.

Pecan Grove – Chromium Results

Chromium is a naturally occurring metallic element. It is found in the ground and in rocks and, when located in water bearing aquifers, it will dissolve into the water. In recent years much attention has been brought to Chromium-6 (hexavalent chromium), which is one type of chromium. Chromium-6 contamination can be naturally occurring or caused by manufacturing processes.

Drinking water quality standards are set by the federal and state regulatory agencies. In Texas these agencies are the EPA and the TCEQ. When a contaminant is shown to cause adverse health effects, these regulatory agencies will set an Maximum Contaminant Level (MCL). MCLs are set at levels that are intended to protect the public health and be technologically and financially achievable for water systems. Currently the EPA and TCEQ have set an MCL of 100 parts per billion (ppb) for Total Chromium. The laboratory method for testing Total Chromium for Drinking Water Standards is required to have a minimum detection limit of 10 ppb. The Total Chromium results for Pecan Grove MUD’s drinking water quality testing have all shown levels of Chromium that are below the minimum detection limit.

The amount of Chromium-6 in the water is included with other types of chromium in the test result for Total Chromium. The EPA and TCEQ have not set an MCL for Chromium-6. However, the EPA is currently conducting a study to evaluate drinking water standards that may result in an MCL for Chromium-6. This EPA study is titled the “Unregulated Contaminant Monitoring Rule” (“UCMR”). This study is being performed by collecting and analyzing samples from drinking water systems around the country for a large variety of contaminants including Chromium-6. Unlike most public water systems in the area, Pecan Grove MUD participates in this study and has collected several samples testing for Chromium-6. The Chromium-6 test results from this study range from 0.236 ppb – 2.69 ppb. The California MCL for Chromium-6 is 10 ppb. While the current MCL for Total Chromium testing has a minimum detection limit of 10 ppb, the testing performed as part of the UCMR is much lower.

Drinking water, including bottled water, may reasonably be expected to contain at least trace amounts of some contaminants. Pecan Grove MUD’s water currently meets and exceeds all state and federal drinking water standards and in fact meets the stricter Chromium-6 standard set in California.

Pecan Grove Chromium Results (PDF)

Water is Safe to Drink

The Fort Bend Sheriff’s Department recently posted a boiled water notice. Please note, THIS DOES NOT apply to Pecan Grove MUD. Our water is safe to drink, as usual.

Update from the President

April 19, 2016 at 12:40 PM

Overnight our operator EDP continued to check local drainage system and all of our pump stations. All was normal, with very little overnight rain. Our drainage system remains at low levels with capacity for another rain event. EDP is continuing to communicate directly with the Fort Bend Emergency Operations Center, which is being manned 24/7. It is indicating that the Brazos River peak prediction is lower by about one foot, from 49.5 to 48.5. It is likely that the confidence level of the prediction model has improved. We are expected to receive more rain later today as a trough of low pressure moves in from the west later today and into the night hours. We could see up to one inch of rain with this system.

All MUD facilities are currently on normal power supply, without the need for use of our emergency backup power generators. EDP is monitoring the flow through the Waste Water Treatment Plant. EDP reports there was some minor electrical damage at water plant #2, but the transfer switch to emergency power is functioning. The automation for the generator transfer switch for the north storm water pump station was also damaged, which will require EDP to operate the switch manually, if needed. There was some minor electrical problems with lift station No. 8, but it will function.

The hydrograph below show the current river levels and the predicted levels. The river reached the stage 2 operation level of 42’ at about 11:00 PM last night. All levee gates are closed with the exception of the FM 359 levee gate. The current level on the Richmond gauge is 43.2’, for reference the attached picture of the outfall channel shows the water level at the flap gates, with a water elevation of 73 feet, picture taken about 45 minutes after the river gauge level show below.

EDP will continue emergency levee operation through tonight and likely tomorrow night. If conditions remain unchanged, the next update will be tomorrow morning.

Thank you for your patience while we operate in emergency conditions. We also have posted recent information from WCA about trash collection, which will be collected as normal today for Tuesday pickups.

Don’t forget to sign up for email blasts through the website so you will get notice of updates. And, most important, stay safe and dry.

Chad Howard, President of Pecan Grove MUD

UPDATE: District Emergency Preparedness In Action

UPDATED:  Monday April 18 at 11:18 AM

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Some local news have been reporting streets into and out of Pecan Grove are closed.  FM 359 is open coming in from 90A.  359 is open and clear coming from the west.  We had a report that Mason south of 99 had high water but we believe it is down now;  please check with Fort Bend County who maintains and operates our roads before venturing out.  Plantation at Bittersweet is now clear.  EDP has three two-man teams out just picking up trash and debris so our storm sewer inlets and system remain as clear as possible.

If customers are out, EDP crews are letting customers know there is no trash pickup today.  We hope you all will help us spread the word to come to the MUD website for official information about conditions.  Please also check with Fort Bend County for conditions as well as the National Weather Service, and stay safe.

Fort Bend County Emergency Operations Center Situation Report (PDF)

UPDATE: District Emergency Preparedness In Action

UPDATED:  Monday April 18 at 11:03 AM

Pecan Grove is experiencing street ponding right now, as you all know.  The north and south drainage channels are flowing by gravity.  EDP is out chasing garbage from cans that were left out in the storms, which are now going into the storm sewers.  As you saw from the prior post, WCA is not able to pick up trash today.  If you have not already moved your trash cans back into your garage, please do so to help us out.

UPDATE: District Emergency Preparedness In Action

UPDATED:  Monday April 18 at 10:31 AM

The District asked our Engineer, Jones & Carter, to explain the graph posted on our Website about the Brazos River.  Jones & Carter tells us the graph is a projected water level of the Brazos River from a gauge in Richmond near the Highway 90A bridge.  The blue line is the actual elevation the River is experiencing, and the purple is the projected level using the current level and expected rainfall within the Brazos River watershed. You can see there are several different action levels (moderate, severe, etc.). The minor flood stage is when the water level is expected to reach 45.

Pecan Grove MUD works closely with the Fort Bend Office of Emergency Preparedness in times like these.  This River level alert is given to all of the surrounding areas to inform us that the water level in the Brazos River is elevated and they need to start preparing. All communities throughout the area have different levels of concern for the Brazos River flooding. Any time the level is expected to reach at least 45, the Pecan Grove MUD Emergency Action Plan goes into to action regardless of where the Brazos River actually is. What this means is that EDP is out at our storm water pump stations, operating them as necessary.  EDP is currently dispatched all over the District, and for now the main focus is on the north storm pump station by the MUD’s Elevated Water Storage Tank.  Oyster Creek is elevated and prohibiting gravity flow from Bullhead Bayou; this makes is necessary to operate the north end storm water pump station.

The biggest takeaway from this chart is that the Brazos River is not expected to peak until tomorrow. When the Brazos starts getting into the 48-49 range, portions of roadways in the Richmond area are blocked from the actual Brazos River flooding. This does not mean the local streets will not flood from local rainfall, which is already being experienced. Once the Brazos River increases in elevation, it will block our main storm water outfalls from draining by gravity and then all storm water pump stations will be required to operate. For reference, the last major flood the Brazos River experienced, the elevation reached around the 50 mark. This event is expected to be 7 inches below that.  The overall elevation of the water will be 4-6 feet BELOW the toe of both of our Pecan Lakes and PGMUD levees.

This is the best prediction the National Weather Service, the Fort Bend Office of Emergency Management, and the Pecan Grove MUD can predict at this time; it can change as weather conditions change. The Board is monitoring the situation and has instructed Jones & Carter and EDP to update the website accordingly. We are working with closely with EDP during this event. Please refer back to the website for additional information as we can post it.  Please keep in mind our first priority is taking care of the system for the flood protection of the District’s residents.

UPDATE: District Emergency Preparedness In Action

UPDATED:  Monday April 18 at 8:28 AM

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The District’s Operator, EDP, started emergency operations this at about 4:00 a.m. this morning, Monday, April 18. The District has received several calls from customers about street flooding. EDP is patrolling the neighborhood to remove debris in storm sewers in addition to other emergency preparedness measures. Oyster Creek is high; therefore, the District activated the north storm water pump station. We have several lift stations with high levels and high flow rates from storm water infiltration.

We are addressing the situation and monitoring flows. The EDP call center will be emergency operation until it is safe for our neighborhood. Currently we have 7 field personnel out in the District working on emergency preparedness. The South pump station is ready for operation should it need to be turned on. Stay tuned for additional information as we have it. Keep in mind, our first priority is safety not posting information to the website, but we will post updates as we can to help inform the public throughout the day.

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